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Global Help Desk

Today, quality tech support has become more critical for enterprise as it has a direct impact on business functionality. Our Global Helpdesk Services ensures the smooth functioning of your mission critical business process and help you to achieve higher level of service standards.

Upstake Technologies is committed to provide 24 x 7 support to all it’s customers. Upstake Technologies offers Helpdesk services with its own developed Ticket Management System to map the ticket journey from request generation to closures as per defined SLA. Upstake Technologies offers 24 x 7 Global helpdesk supports with a complete escalation methodology defined which ensure each and every issue / request is handled as per the defined process.

Process Attributes

  • Provision of attaching documents with request
  • Auto Acknowledgement to User / Sender
  • Auto Notification to Technicians / IT Engineer
  • Issue Category & Priority Selection Flexibility
  • Self Assignment or assigning to others
  • Adding Note for additional information
  • Option to track your tickets
  • Closure Notification to User / Sender
  • Various Call Log Reports

Salient Features

Cloud-based IT Helpdesk System:
100% online with low investment and no hassle of maintenance costly hardware or software

Ultra-fast Deployment:
Be up and running, including bespoke configuration work and training in as little as five days

Customized SLA Performance Reports:
Quickly identify bottlenecks and trends so as to act fast to resolve incidents before they turn into problems

Highly Configurable:
Automate various notifications, customized response templates, schedule reports & much more

Out of the box features:
Merge, split, internal notes, free fields, change ownership, check complete ticket history and many more

High Availability for support continuity:
99.9% assured uptime for reliable IT support operations and ensure service continuity

Online Administrative Support and Training:
Quick and timely online administrative support and training for agreed customizations and changes

Value Proposition

  • Reduced Operational Costs
  • 24x7 availability of Business Processes
  • Increased operational efficiency
  • Improved quality of service
  • Up-to-date information on IT assets
  • Better control on infrastructure and Process changes
  • Compliant to IT Governance policies
  • Increased Return on Investments
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